FAQs
Frequently asked questions:
New Account Setup
To setup a New Account with R2CELL, please download the Application below. Fill the application out completely including the Resale Tax Certificate and email it back to accounts@r2cell.com
Once your application is received and processed you will get a confirmation from the Accounts Department and you can then submit your Purchase Orders to orders@r2cell.com
Once your application is received and processed you will get a confirmation from the Accounts Department and you can then submit your Purchase Orders to orders@r2cell.com
| r2cell-new_account_application.pdf |
Return Merchandise authorization
Thank you for choosing R2CELL.
To speed up the RMA process - please download the RMA form, fill it out completely and email it to our RMA Department in McKinney, TX for processing. Email: RMA@r2cell.com.
Once we received your complete RMA form, if your RMA is accepted, we will send you a RMA Number by e-mail. Once you receive the RMA number - please return your devices to our McKinney, TX facility with RMA number clearly shown on the outside of the shipment and on the shipping label.
Shipping Address:
R2CELL, LLC (RMA Department)
ATTN: RMA#: (PLEASE ADD RMA# ON SHIPPING LABEL)
320 Wilmeth Road
Suite 400
McKinney, Texas - 75069
Tel: 214-272-8666
E-Mail: RMA@r2cell.com
To speed up the RMA process - please download the RMA form, fill it out completely and email it to our RMA Department in McKinney, TX for processing. Email: RMA@r2cell.com.
Once we received your complete RMA form, if your RMA is accepted, we will send you a RMA Number by e-mail. Once you receive the RMA number - please return your devices to our McKinney, TX facility with RMA number clearly shown on the outside of the shipment and on the shipping label.
Shipping Address:
R2CELL, LLC (RMA Department)
ATTN: RMA#: (PLEASE ADD RMA# ON SHIPPING LABEL)
320 Wilmeth Road
Suite 400
McKinney, Texas - 75069
Tel: 214-272-8666
E-Mail: RMA@r2cell.com
| r2cell_rma_request_form_2021.xlsx |
Unlock Codes
"ALL IPHONES ARE UNLOCKED OVER THE AIR NO UNLOCK CODES WILL BE SUPPLIED!"
To request unlock codes please email unlocking@r2cell.com
In Subject of your email please write; UNLOCK CODE NEEDED (Invoice #)
To request unlock codes please email unlocking@r2cell.com
In Subject of your email please write; UNLOCK CODE NEEDED (Invoice #)
Billing & Shipping Address
|
BILL TO:
R2CELL, LLC ATTN: Sunny Mohammad 320 WILMETH ROAD SUITE 400 MCKINNEY, TEXAS 75069 PHONE: 972-750-1314 Email: sunny@r2cell.com SHIP TO: R2CELL, LLC ATTN: RECIEVING DEPARTMENT 320 WILMETH ROAD SUITE 400 MCKINNEY, TEXAS 75069 PHONE: 214-272-8666 Email: accounts@r2cell.com |
For RMA:
R2CELL, LLC (RMA Department) ATTN: RMA#: (PLEASE ADD RMA# ON SHIPPING LABEL) 320 Wilmeth Road Suite 400 McKinney, Texas - 75069 Tel: 214-272-8666 E-Mail: RMA@r2cell.com |
RECEIVABLES & PAYABLES
Questions regarding Payables or Receivables please email accounts@r2cell.com also CC kim@r2cell.com
Wire Transfer Details
Wire Transfer and ACH Payment details are provided on your invoice, If you have any questions regarding Wire Transfer Details or ACH Payment Details please email finance@r2cell.com
| r2cell_bank_details.pdf |
Job Application
If you think that you are a right fit for our company. And, would like to join our team please fill out the job application below and email it to info@r2cell.com
| r2cell_job_application_2019_q4.pdf |
