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FAQs

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Frequently asked questions:

New Account Setup
To setup a New Account with R2CELL, please download the Application below. Fill the application out completely including the Resale Tax Certificate and email it back to accounts@r2cell.com

​Once your application is received and processed you will get a confirmation from the Accounts Department and you can then submit your Purchase Orders to orders@r2cell.com
r2cell-new_account_application.pdf
File Size: 338 kb
File Type: pdf
Download File

Return Merchandise authorization 
Thank you for choosing R2CELL.

To speed up the RMA process - please download the RMA form, fill it out completely and email it to our RMA Department in McKinney, TX for processing. Email: RMA@r2cell.com.

Once we received your complete RMA form, if your RMA is accepted, we will send you a RMA Number by e-mail. Once you receive the RMA number - please return your devices to our McKinney, TX facility with RMA number clearly shown on the outside of the shipment and on the shipping label.


​Shipping Address:
R2CELL, LLC (RMA Department)
ATTN: RMA#: (
PLEASE ADD RMA# ON SHIPPING LABEL)
320 Wilmeth Road
Suite 400
McKinney, Texas - 75069
Tel: 214-272-8666

E-Mail: RMA@r2cell.com
r2cell_rma_request_form_2021.xlsx
File Size: 50 kb
File Type: xlsx
Download File

Unlock Codes
"ALL IPHONES ARE UNLOCKED OVER THE AIR NO UNLOCK CODES WILL BE SUPPLIED!"

To request unlock codes please email unlocking@r2cell.com 
In Subject of your email please write; UNLOCK CODE NEEDED (Invoice #)
Billing & Shipping Address
BILL TO:
R2CELL, LLC
ATTN: Sunny Mohammad
320 WILMETH ROAD
SUITE 400
MCKINNEY, TEXAS 75069
PHONE: 972-750-1314
Email: sunny@r2cell.com

SHIP TO:
R2CELL, LLC
ATTN: RECIEVING DEPARTMENT
320 WILMETH ROAD
SUITE 400
MCKINNEY, TEXAS 75069
PHONE: 214-272-8666
Email: accounts@r2cell.com

​
For RMA:
R2CELL, LLC (RMA Department)
ATTN: RMA#: (
PLEASE ADD RMA# ON SHIPPING LABEL)
320 Wilmeth Road
Suite 400
McKinney, Texas - 75069
Tel: 214-272-8666

E-Mail: RMA@r2cell.com
RECEIVABLES & PAYABLES
Questions regarding Payables or Receivables please email accounts@r2cell.com also CC kim@r2cell.com
Wire Transfer Details
Wire Transfer and ACH Payment details are provided on your invoice, If you have any questions regarding Wire Transfer Details or ACH Payment Details please email finance@r2cell.com
r2cell_bank_details.pdf
File Size: 1067 kb
File Type: pdf
Download File

Job Application
If you think that you are a right fit for our company. And, would like to join our team please fill out the job application below and email it to info@r2cell.com
r2cell_job_application_2019_q4.pdf
File Size: 2407 kb
File Type: pdf
Download File

​Please contact us for more information by calling 214-272-8666 | Mon to Fri - 9:30am to 7:30pm CST
We can also be reached via email info@r2cell.com | All inquiries will be responded to within 24 hours (excluding holidays & weekends)
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R2CELL®, LLC | 320 Wilmeth Road, Suite 400 | McKinney | Texas - 75069 | Phone: 214-272-8666 | Email: info@r2cell.com
Copyright © 2019-2022 All rights reserved for R2CELL®
  • Why R2CELL
  • Services
  • COVID-19
  • Contact
  • FAQs